Alexander Popes Essay on Man -- Alexander Popes Essay on Man

Alexander Pope's Essay on Man - Man is Never Satisfied Alexander Pope's Essay on Man is a philosophical poem, written, characteristically in heroic couplet. It is an attempt to justify and vindicate the ways of God to man. It’s also a warning that man himself is not as in his pride, he seems to believe the center of all things. Eventhough not truly Christian, the essay makes implicit assumption that man has fallen and that he must seek his own salvation. Pope sets out to demonstrate that no matter how imperfect complex and disturbingly full evil the universe may appear to be, it does function in a rational fashion, according to natural laws and is in fact considered as a whole perfect work of God. It appears unsatisfy to us only because our perceptions are limited by...

Excellence in Customer Service & Organisations

BSBCUS501C Work Related Project Question 1 Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Other reasons for customer service problems include: not listening to or collecting information from customers * poor, or no, focus on the actual design of processes to turn identified customer needs into products and services * gaps between what the organisation intends to produce for its customers and what its systems do actually produce * gaps between what the system is intended to deliver for customers and what it actually does deliver * cost constraints, or failure to set and meet realistic performance standards, which affect what the organisation can actually deliver * poor staff attitudes, training levels and working materials * gaps be tween what salespeople promise and the actual service or product quality Source: Zeithaml, Parasuraman & Berry (1990) In approximately 2000 words comment on these statements. By implementing customer feedback strategies, the organisation will be able to discover the company's strengths and potential weaknesses, as set by the actual customer. Reacting on the feedback in a timely and appropriate manner will increase revenues and customer satisfaction.Although a customer feedback programs will be an added cost in the beginning, long term it will save money for the organisation, as it costs far more money to get new customer’s than keep a satisfied, existing customers. Understanding what customers think of the organisation will improve service delivery and quality of products leading to business sustainability. By conducting market research and analysis of customer’s needs and expectations, an understanding of what the customers think about the organisation can enhance the continuous improvement process within the organisation. Customer perceptions are a subjective assessment of actual service experiences. Customer erceptions and customer expectations play an important role in service marketing and are the standards of performance against which service experiences are compared, and often formulated in terms of what a customer believes should or will happen. Supplying reliability to the customer will have the highest influence on the customer’s perception of quality and ability to perform the promised service effectively with efficiency. Responsiveness from employee’s and the willingness of the organisation to help customers and to provide them with a prompt service to deal with their queries, concerns or complaints will determine how the customer perceives the organisation.Giving the customer assurance and inspiring trust and confidence in the product or service supplied will encourage and support the organisations objectives or goals. Showing the customer empathy, caring and individualized attention during the process will enhance the customer’s individual experience with the organisation. By not knowing what customers expect is one of the root causes of not delivering to the customer their expectations. This is the difference between customer expectations of the service and the organisations understanding of those expectations. Unwillingness to ask customers about their expectations will not address current issues, service providers may think that they know what is best for their customers but without research, information and data, they may well be misaligned.Feedback strategies may include electronic feedback mechanisms using intranet, internet and email, feedback forms, questionnaires, formal or informal surveys and interviews or databases and other controls to record and compare data over time. Market segmentation to understand the needs of the market are important. Market segmentation is the grouping of customers sharing similar requirements, expectations and demographic or psychographic profiles. Segmentation is usually done to understand the needs of customers more elaborately or distinctly. When asking customers for their input or feedback, they need to feel as if their opinions matter, they are more likely to continue supporting the organisation if they feel their feedback has been taken seriously and into consideration.Listening to the customer and acting timely on their feedback is important for the organisation, failing to understand a customer’s needs can result in widespread negative comments about the organisation and the loss of customers and potential customers. By not listening to customers and understanding what they need from a product or service will not allow the organisation to maintain its effectiveness in the market place, producing poor quality products or service and effecting overall profitability for the organisation. Each organisation needs to de velop and establish procedures, standards and guidelines for customer service requirements and communicate these to all staff. By establishing courses of action to accomplish specific goals, utilising information and data obtained through feedback will assist in identifying and acting upon the customer’s needs.These may be established through strategic or action plans that identifies the customer’s need, arranges for, and obtains resources needed to accomplish the desired goals and objectives. By collecting information and data, planning areas for improvement that will improve the final output, will increase the quality of the service or product supplied. Identifying and acting timely on these inputs will ensure a competitive edge is maintained for the organisation. Identifying existing and potential problems or issues and obtaining relevant information about the problem will ensure the specific or root cause of the problem is identified. Once this has been achieved re commendations and corrective actions can be developed and proposed for implementation.By performing a gap analysis to measure the organisations current performance against their desired outcomes can identify areas for improvement. Analysing data and quantifying the information will establish where the organisation currently is and where they need to be. Gaps may exist in various stages of the input process that affects the outcome. Poor quality raw materials or excessively priced materials will directly affect the quality and cost of the final product or service. Gaps may exist in the process and need to be identified promptly. Ensuring all customers internal and external are part of the review process ensures opportunities for improvement are identified and acted upon timely.Gaps or areas for improvement need to be identified so quality products or service can be maintained. Employee loyalty needs to be earned, rather than assumed and this is achieved through commitment and communi cation by the management team. Organisations need to express and act on a commitment to develop employee’s career objectives by introducing initiatives that make employees believe that their current job is the best path to achieving their career goals, delivering customer satisfaction and feeling valued within the workplace. By including opportunities for personal growth and investing in the professional development of people within the organisation will improve outputs.Identifying correct resources and developing well-defined career paths and conducting analyses of current practices will highlight these areas where training, mentoring, and coaching, or areas of improvement are required within the organisation. Establishing effective working relationships among team members and participating in solving problems and making decisions allows employees to be empowered and part of the process, increasing participation levels and drive to complete desired changes. Communication to employees and customers, expressing ideas and information clearly and concisely, sharing information will all assist with accomplishing the goals or vision set out. A common characteristic of successful services is teamwork. A feeling of teamwork is created when employees see other employees and management as key members of the team.The lowest-level employee must feel that management; from their immediate supervisor to the CEO of the company, cares about them and that they are a critical part of the organisation’s success. This is achieved when every employee is involved in the organisation’s decision process and committed to providing a high level of service to customers, the company and to other employees. Cost constraints can affect the quality or price of the final service or product. Good purchasing practices are integral to organisational success. Developing budgets and resource plans, managing materials, equipment or labour will create quality products for custo mers. During the planning process of resource procurement, identifying the need is the first step in the process.Organisations may be required to upgrade the current capacity of buildings or machinery used in the process to meet new orders or upgraded products. Investment funding may be necessary if new plant and facilities are needed. Skills of the workforce may need to be improved or obtained to operate new systems and produce the new product or service effectively. A raw material needs to be assessed for cost and quality as an input. If materials are too highly priced the end product would be too expensive for the consumer, equally, if the materials were of poor quality, the end product may not reach the customers expectation levels, in each case the consumer would be hesitant in purchasing the goods or product.Ensuring a timely supply of raw materials enables the organisation to supply a constant flow of service or product outputs. Healthy cash flow is essential if business is t o respond to changing demands and requirements in any production activity. Quality management of resources bring together all inputs, ensuring that these are timely and consistent that will achieve quality products and an effective, efficient workforce. Employee’s need to understand the needs of the customer and what they actually require. By understanding who the customers are, both internally and externally, and actively listening to the customers to identify their needs, the employees can then check that customer needs have been met.Proactively engaging with customers to understand their needs and gaining feedback will highlight areas for improvement. Employee attitudes can affect an organisation's growth and profitability. Early detection and resolution of employee attitude problems can minimize the effect of poor performance and strained relationships within the workplace. Recent organisational changes may have contributed to changes in employee attitudes that may not ha ve clearly described the role requirements. Employee’s attitudes may have changed based on the availability of resources necessary to perform their job functions or because of poor relationships with supervisors and managers. In some cases, the employee's job functions may be too challenging for their skill set.Training informally or formally utilising mentoring, coaching or external facilitation may be required. To perform their job role according to the organisational standards, employees must have the correct equipment and resources. The equipment needs to be in good condition and the employees must have the knowledge and training to properly use the equipment to enhance the quality of their work. Retaining customers through effective customer service enables easier growth, indirectly and directly by sustaining healthier volumes and margins, and by business expansion from word-of-mouth referrals. An improved level of customer retention through effective customer service al so improves staff morale, motivation and an increased productivity.Improved employee morale and motivation resulting from reducing customer attrition also positively benefits staff retention and turnover. Improving customer service, especially empowering and listening to customer service staff, offers many organisations a bigger return on investment. Employees who follow established procedures and guidelines for customer service and who are committed to customer needs, presenting themselves in a polite manner even under situations of high pressure can quickly attend to the customer’s requirements. Understanding the level of service required ensuring quality procedures are followed in providing services and taking corrective actions where possible to meet the customer’s needs will re-enforce the organisations commitment to service quality.Providing frequent and clear concise communication from management on what is expected and how the service is to be performed will su pport established policies and procedures. Providing employees with constructive feedback to help them understand how the service is to be performed and what management expects from the service, will provide employees with product and service knowledge so they can perform their jobs in a professional manner. Training employees in the correct methods of performing the service and how to communicate effectively with customers, supervisors and with other employees will enhance professionalism within the organisation.The quality of service delivers results in customer satisfaction and their retention, as it reinforces the perception that the value of the service received is greater than the price paid for it. Promises are made to consumers by organisations advertising using sales promotions and sales staff to promote products and services. These promises may be explicitly stated or they may be implied that the organisation can offer these services. If the organisation does not provide t he service that is promised, there is a gap between what customers expect and the service received. To increase customer exposure, organisations are tempted to make promises that may be difficult or even impossible to deliver.Communication through these channels tends to raise customer expectations and set certain standards to assess the service in the minds of customers. Any discrepancy between promised and actual service tends to broaden the customer gap. The tendency to over promise increases with pressure to achieve greater profits or to meet competitive claims. In both cases, severe damage to the organisations image can occur since it is unlikely the organisation can fulfil the service as promised. Each organisation should ensure that what they say they can offer, they will give to the customer as promised. This forms the backbone of the service bundle established by the organisation to achieve expected customer service.

Review of Timeline by Michael Crichton

The purpose of history is to explain the present--to say why the world around us is the way it is. History tells us what is important in our world, and how it came to be.-- Michael Crichton, Timeline Ill admit it right up front: I dont like historical fiction much. When authors are sloppy in their research, I find the inaccuracies distracting enough to ruin what might otherwise be a good story. But even when the representation of the past is largely authentic (and to be fair, there are some extraordinary authors who really know their stuff), fictionalization makes history much less enjoyable for me. What can I say? Im a hopeless history buff. Every minute I spend reading fiction is a minute Id rather spend learning historical fact. Heres another confession: Im not a big fan of Michael Crichton. I do find good science fiction fascinating (a genre that pushes the edges of what if is as mind-expanding for me as a scholarly discipline that asks what really happened). And Crichton isnt a bad writer, but none of his works has ever made me sit up and say, Wow! While his ideas can be intriguing, they all seem to make much better movies. Whether this is because his style lacks the immediacy of film or because I have to spend less time plowing my way through the story I have yet to decide. So, as you can well imagine, I was predisposed to despise Crichtons semi-historical novel Timeline. The Up Side of  Timeline Surprise! I liked it. The premise was appealing, the action was gripping, and the ending was dramatically satisfying. Some of the cliffhangers and segues were very nicely executed. While there wasnt a single character I could identify with or even like very much, I was pleased to see some character development as a result of the adventure.  The good guys grew more likable; the bad guys were really bad. Best of all, the medieval setting was mostly accurate, and well-realized to boot. This alone makes the book a worthwhile read, especially for those who are unfamiliar or only somewhat familiar with the Middle Ages. (Unfortunately, this is a rather large percentage of the population.) Crichton effectively points up some common misconceptions about medieval life, presenting the reader with a vivid picture that is at times much more attractive, and at other times much more frightening and repellent, than that generally presented to us in popular fiction and film. Of course there were errors; I cant imagine an error-free historical novel. (Fourteenth-century people larger than modern folk? Not likely, and we know this from the skeletal remains, not surviving armor.) But for the most part, Crichton really managed to bring the Middle Ages alive. The Down Side of  Timeline I did have some problems with the book. Crichtons usual technique of expanding the cutting-edge technology of today into a believable science-fiction premise fell sadly short. He spent too much effort trying to convince the reader that time travel could be possible, then used a theory that struck me as internally inconsistent. Though there may be an explanation for this apparent flaw, it was never addressed clearly in the book. I suggest you avoid a close examination of the technology and accept it as a given in order to enjoy the story more. Furthermore, the characters who were surprised by the realities of the past were people who should have known better. The general public may think the Middle Ages were uniformly filthy and dull; but encountering examples of good hygiene, splendid interior decor or swift swordplay shouldnt surprise a medievalist. This makes the characters not very good at their jobs or, worse, it presents the erroneous impression that historians dont bother with the details of material culture. As an amateur medievalist, I find this rather annoying. Im sure professional historians would be downright insulted. Still, these are aspects of the book that are easy to overlook once the action is truly underway. So get ready for an exciting ride into history. Update Since this review was written in March of 2000, Timeline was made into a feature-length, theatrical-release movie, directed by Richard Donner and starring Paul Walker, Frances OConnor, Gerard Butler, Billy Connolly and David Thewlis. It is now available on DVD. Ive seen it, and its fun, but it hasnt broken into my list of Top 10 Fun Medieval Films. Michael Crichtons now-classic novel is available in  paperback, in  hardcover, on  audio CD  and in a  Kindle edition  from Amazon. These links are  provided as a convenience to you; neither Melissa Snell nor About is responsible for any purchases you make through these links.

Is it always wrong to lie - Free Essay Example

Sample details Pages: 2 Words: 619 Downloads: 6 Date added: 2019/10/10 Category Psychology Essay Type Argumentative essay Level High school Did you like this example? Many people argue that lying is a selfish act and those who tell lies only do this to benefit themselves rather than the receivers of the lie. For instance, people would lie to get a job, better commissions, better grades or even promotions at work. Others will lie to achieve some psychological rewards such as respect, esteem or affection. Don’t waste time! Our writers will create an original "Is it always wrong to lie?" essay for you Create order All of these are selfish wants (Poythress 2013, Pg. 83). With this argument, they conclude that lying is wrong because it amounts to a lot of trouble and thus people should always tell the truth and face the consequences. I do not agree with this conclusion and even if I agree that a lie is still a lie, at times lying is not always wrong. To begin with, it is a good norm to contribute to other people’s happiness, and this is one reason why a lie might be justified. For instances telling a ‘white lie’ can be acceptable (Perkins Turiel 2007, Pg. 609). I remember when my close friend bought some new clothes and showed them to me the same day, I lie to him. I could see that they weren’t suitable for him, but I couldn’t tell him, and so I said they are fine because I knew it would have upset him. I also lied about my mood after I broke up with my fiancà © because that’s the face my friends and parents wanted me to show. Secondly telling the truth uplifts ones feeling because some truths might end up hurting other people more than the lie would do. For instance, if an accident occurs and a child who loses both parents in it asks about them, it would be justified to tell him that the parents are okay until he is stronger to hear the truth. If such a child was told the truth from the beginning, he might be distressed and may never recover from it. Thus, in some special circumstances, one needs to lie to avoid causing trouble to other people. Some social relationship theorists believe that people lie to avoid conflicts and other forms of ill will. They also argue that when people lie about their opinions, feeling or preferences, it is possible to receive better responses rather than negative ones (Perkins Turiel 2007, Pg. 609). I agree with them because if for instance one lies about a job experience in an interview and this helps him to gain the job, he can make up for this lie by complementing his skills and knowledge to suit the job description. Thus to me lying, is not always wrong as long as the truth never comes out and if it ever comes out the consequences are not more than it would have been if the truth was told in the first place. In conclusion, lying can sometimes help to avoid troubles especially when one tell lies to bring happiness to others or to preventing hurting others and also to help realize some dreams that otherwise would not have been achieved. In addition to these, I would argue against the principle portrayed by people who say that ‘lying is wrong’ because I consider this a tautological principle. It is a moral principle that does not give room for conditions and has no connection with any argument supporting specific moral judgments. Apparently, when this principle is stated as ‘lying is wrong except when saving life’ this opens for argument about right or wrong doings rather than just lying or not lying. It gives rise to the unconditional moral principle that requires both justification and exception (Margolis 1963, pg. 414). The new principle replaces the old one, and this amounts to a conclusion that that lying is not always wrong.

My First Experience At Regent s University London

My first experience of Global Perspectives was in the lecture hall where we did anonymous voting. It was really interesting to me, seeing that so many people actually had the same opinion as me in the many aspects in which we voted on. I noticed that every person had a different back story, since we all come from so many different countries around the world. Someone felt very strongly about allowing refugees into countries because it hit home with them, and it’s amazing to see someone else’s perspective in that way. I think the way I come off with help from others around me will broaden my horizons, and will broaden their views too. I hope that in my time at Regent’s University London I develop globally, seeing that it is such a global university. I think that is a universal trait that can be used in any career field. It makes sense to me to realize, and to learn about the different perspectives people have from all over the world because it is important to our f uture. I obviously hope to learn a lot here, to make global connections, and develop more skills within Fashion Marketing with hope to land a job in New York City once I graduate in three years. I hope to go back to my home country with perspectives that will help me to see things open minded and objectively before coming to a conclusion. I hope that others will be able to learn from my journey too. It was interesting to go over many controversial discussions. A discussion that was very interesting to me, was â€Å"CakeShow MoreRelatedMy Thoughts On My Future1222 Words   |  5 PagesOver the years we have many experiences that mold us into the person we are. Twenty years have gone by, and the most valuable thing life has taught me is that my fears will set me free. I must follow my fears, and be determined to face them. Facing my fears benefits me because most of the time my fears are the reason my dreams get stalled. 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In this first meeting, Altan met the lama of the Gelukpa sect of Tibetan Buddhism, bSod-nams rGya-mtsho, and impressed by his insight, conferred upon him the title of Dalai Lama. â€Å"Dalai in Mongolian means ocean, implying that his wisdom is asRead MoreStrategic Management and Amazon Essay9574 Words   |  39 Pagesmarket.      The near external environment Porter’s 5 forces: Supplier power is limited, as Amazon is potent customer, suppliers would not wish to lose them. Buyer power is low, as Amazon tends to offer the most competitive all round customer experience. The threat of substitute products is low due to the high barriers to entry, and there are no switching costs for customers (easy to buy from competitors) Amazon has joined forces with competitors (or hosts a web site for them) and therefore itRead MoreMonarchy Vs. Constitutional Monarchy3315 Words   |  14 Pagesurban poor each rebelled in order to protest royal power or preserve their own. 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Disability Essay Example For Students

Disability Essay In todays society men have an attraction towards skinny women. The most gorgeous super models are thin and when other girls look at them, they get jealous. Many girls see this, and view themselves as being overweight and have a complex and a desire, which is to be skinny, this disease is called Anorexia. Anorexia is a disease, which affects mostly women and sometimes men. Anorexia is when you think you are fat, and you deprive yourself of food in order to be skinny. They see themselves as being fat and want to strive to be better than the norm, and by that, being as skinny as possible. The glamorous women are skinny and we see this everywhere in movies, fashion shows, television, magazines etc Lennard Davis describes normalcy as Each of us endeavors to be normal or else deliberates tries to avoid that state. (p47 Davis) We humans do everything by comparison, whether it be comparisons between cars, weight, looks, money, and pretty much anything else you can think of. Mostly all us strive to be better than normal. Anorexia is a disease, which exists when a person has a goal, a goal to look better than anyone else does. They see themselves as being fat and want to strive to be better than the norm, and by that, being as skinny as possible. The glamorous women are skinny and we see this everywhere in movies, fashion shows, television, magazines etc Lennard Davis describes normalcy as Each of us endeavors to be normal or else deliberates tries to avoid that state. (p47 Davis) We humans do everything by comparison, whether it be comparisons between cars, weight, looks, money, and pretty much anything else you can think of. Mostly all us strive to be better than normal. Anorexia is a disease, which exists when a person has a goal, a goal to look better than anyone else does. Anorexia in itself is a disability because they are unable to function like a normal person should. Their bodies physically deteriorate and they have a complex that is practically incurable. Anorexia physically ruins your skin because you are not consuming any oils and the skin dries out. With prolong Anorexia, females are prone to losing their ability to give birth because of malnutrition. Mentally it kills you because all you think about is how you look, and looks arent that important in comparison to your personality. It is called the incurable disease because once someone has this complex they can never really let they eat a fatty food, or ever see them even a pound heavier than they are. When my sister was Anorexic, her doctor asked her, What would you do if I forced you to eat a Burger King french fry? She responded Id kill myself. At one point she weighed 97 pounds, and was 5 feet 10 inches tall. My sister fortunately has technically been cured because she eats normally but she still watches what she eats extremely carefully. Any bell curve will always have at its extremities those characteristics that deviate from the norm. So, with the concept of the norm comes the concept of deviations or extremes. When we think of bodies, in a society where the concept of the norm is operative, then people with disabilities will be thought of as deviants. This, as we have seen, is in contrast to societies with the concept of an ideal, in which all people have a non-ideal status (Davis, p29) Davis is saying that there are many people who are considered normal and want to be better than that. Anorexia deals with this because girls feel they have to be skinny in order to be beautiful. Beautiful as in being prettier than average women are. They want to be the ideal but then they stray away from it as they get into the extremes cases of anorexic they go toward the non-ideal situation. Ideology plays a big part in this because with anorexia the girls strive to be skinny, and this is their ideal situation. With anorexia they get to their ideal stage and still have a complex of thinking they are fat. They go far beyond they ideal stage and then the disease takes them far beyond their desired state and get into an acute situation. Technology and the Future of Work Essay In my sisters situation it became so severe that she had to put in a hospital and had to be fed intravenously. She weighed 97 pounds and was 510 at her worst. Anorexia is also caused by a stigma. We ask why does a person become Anorexic? One way a person may become anorexic is by them being alienated, or mentally abused due to their obesity. Having a stigma hurts a lot and sometimes people must take extreme measures in order to fight the stigma and get on with their normal life. As Goffman says, society categorizes people and when people get into a category they are not happy with they tend to repent and reform. By reforming means whatever they much do to get themselves happy with themselves and more importantly society. Although anorexia is not always a complex that has to do with someone striving to be skinny, it may just be a chemical imbalance or depression that can cause this aswell. Society establishes the means of categorizing persons and the complement of attributes felt to be ordinary and natural for members of each of these categories. .

Innocence & Experience Essays - Native American Literature

Innocence & Experience Innocence to Experience Innocence and experience helps to raise questions in the readers mind to expand the focus on the concepts by the author. Most people develop beliefs through many sources such as media, personal observations, experiences, friends, or teachers. Another resource for exploring and testing our beliefs and opinions is literature. Through the Tunnel by Doris Lessing is a creative short story about a young man facing himself and his innermost fears. On a trip to the beach with his mother, eleven year old Jerry discovers a secrete tunnel which passes through a massive rock to the other side many feet below the surface of the ocean. After observing some native boys swim through the tunnel, Jerry is compelled to try it himself. It is a very difficult and dangerous swim, but Jerry is convinced it is something he must do. Putting himself in great danger, Jerry manages to accomplish the goal and in doing so, takes his first step in becoming a man. In The Red Convertible, Louise Erdrich explores the youthful innocence of two young brothers and the tragedy that comes between them. Henry, the oldest, is always being shadowed by his younger brother Lyman. Lyman was somewhat of an Belt 2 entrepreneur. Lyman was always doing doing something for money. On a trip to Winnipeg they saw the red olds for the first time. Lyman had a bankroll of money from the insurance company because of the tornado. Henry had two checks, one from work, and another from being laved off. They had never talked about getting a car, but as soon as they saw the for sale sign gleaming it the window they had just enough money to get home. Lyman and Henry went everywhere in that car together. When thy returned from their summer trip the army remembered that Henry had signed up to join. Whenever Henry Left he said Now its yours (170), and threw Lyman his key to the car. In the years that Henry was gone, Lyman had the car in perfect shape. When Henry returned he was not the same. All he did was watch television. Lyman tore the car up on purpose to try to bring Henry out of it. That car looks like *censored* (171) Henry tells Lyman. Lyman's idea worked because all Henry did from then on was work on tha t car. After Henry got the car fixed up they took it to the river one night. Henry wanted to cool off so he jumped in. My boots are filling (174) he yelled to Lyman. Then Henry was gone. Lyman got in the car and drove it up to the bank of the river. He turned the high beams on, put the car in first gear, let off clutch, and watched it plow into the river. Innocence and experience is shown in both the stories mentioned above. Innocence in Through the Tunnel and The Red Convertible is nothing but kids out having fun. The experience of Through the Tunnel was about Jerry conquering his fears and becoming a man. In The Red Convertible, Lymans brother drowns in the Belt 3 river. Along with Henry, the car he cherished went also. Tragically, Lyman lost the two most important things to him. His brother and that red olds. English Essays